Ajio is a global and independent fashion destination dedicated to style and attention to detail. The platform hosts 100 of the most prestigious fashion and luxury brands for women, men and children.
UCB, US Polo, Steve Madden, ONLY, The Children’s Place, Adidas, Carlton London, Superdry, Armani Exchange, Blue Saint are just some of the top brands that are available on Ajio.
The brand relentlessly seeks beauty and offers clothing, shoes, bags and accessories from the most innovative, creative and iconic designers.
Ajio return policy
If you are not satisfied with your Ajio purchase or have bought the wrong size, you can easily return the product to Ajio. To book a return, log in to your Ajio account, and go to my accounts section. Select the order you want to return and generate a return ID my following the directions given on the page. Every product category has different terms & conditions for returns. They have been enumerated in the table given below. The return information is also mentioned on the product details page. Certain select products can also be returned to a Reliance Trends store near you.
|Product Category||Products||Return Policy|
|Fashion and lifestyle products||Any apparel, accessories, footwear, sunglasses, certain fashion jewelry, etc.||30 days from the date of delivery. However, the price tags should be intact and the product should be unused.|
|Electronic products||Smartphones, Jio MyFi devices, accessories, smart watches, pen drives, hard disks, speakers, power banks, etc.||7 days from the date of delivery. However, such products can be returned only if there is any visible damage or the product is defective. If you face any issue after 7 days, you have two options at your disposal. If it’s a Jio MyFi device or a LYF F1 smartphone, you can go to the Jio service center.|
If it’s any other product, you can contact the product seller directly; provided the seller offers a manufacturer’s warranty.
|Toys||Various toys||10 days from the date of delivery. However, the price tag should be intact and the product should be unused.|
|Accessories||Watches (analog & digital)||7 days from the date of delivery. However, the product should be returned along with the original packaging it came in. If it has a guarantee card or manual, it should also be in the box.|
|Precious materials||Gold & Silver Jewelry, Coins & Idols||Such products usually have a 7-day or no return policy. Whatever the case, the information will be properly mentioned on the product details page. Do note that if a product is returnable, it should be returned along with its original certificate and price tag.|
|Accessories and more||Home fragrances, table napkins, coasters & placemats, stationery & organizers, hair care accessories, oils & spa, hair accessories, creative & educational etc.||Such products cannot be returned.|
Ajio refund policy
Once the return ID has been generated, the tentative date of product pickup will be stated. Your return will be processed by that date. You will also be notified about the refund date. The refund will be processed within the defined timelines. If you have paid for your order online, the refund amount will be debited to the payment mode you used to make the payment. For cash on delivery orders, you’ll have to provide the bank details during return creation.
If were charged a shipping fee and you’re returning your entire order, the shipping fee will also be returned to you. If you’re partially returning your order, the shipping charges will be refunded on pro-rata basis.
Ajio cancellation policy
Ajio also has a user-friendly cancellation policy. In case you want to cancel your order, you can do it as long as Ajio hasn’t already packed your order. As soon as the order is cancelled, the refund will be processed. However, the time taken for the refund to be processed will depend on the payment mode you used. Payments made through Ajio wallet usually take 24 hours to be processed.
If the payment is made via a bank or any other digital wallet, the refund will be processed within 5 to 7 working days. To cancel an order, log in to your Ajio account and go to my account section. Select the order you want to cancel and cancel it. In case the cancel button is not-clickable, it probably means that the order has already been packed or shipped. In this case, you can refuse delivery of the product.
With the coolest, newest, and most unique styles from across India and the world, Ajio lets you to express your personal style fearlessly, and with a confidence and buoyancy that cannot be easily shaken.